Our courses are designed as a progression path or can be joined at any level. STEPS and Customer Service are practical courses that help students understand the world of work and gain the skills needed to find a job, or understand how to reach their career goals in the future. There are no entry requirements for these courses.
The Level 2 Business Skills Certificate is a useful qualification for students who need to get their Maths and/or English qualification before moving on to an apprenticeship or further education elsewhere.
Please see the ESOL page for details of our ESOL Employability Qualification.
STEPS follows a ‘Preparation for Adulthood’ curriculum helping students develop their social, emotional and independence skills. Our aim is to build confidence and implement coping strategies for everyday life, whilst completing an Employability qualification in a supportive and encouraging environment.
Students will focus on real-life skills. Whether it’s learning how to get around town, figuring out how to access local services, getting better at working in teams or prepping for interviews, students will be gaining useful knowledge and hands-on experience to help them feel confident about facing the real world.
Cooking activities encourage teamwork, knowledge of nutrition and independent living skills. Students have great fun, eat well, whilst also developing their creative flair.
Vocational ‘taster sessions’ are encouraged for all our students enrolled on this course to assist them in identifying the career/educational pathway they wish to explore.
Enrichment activities:
Ready to take their skills to the next level? Look no further than our Customer Service course. Whether they are new to the college or looking to build on what they have already learnt, we’ll show them how to go above and beyond in the art of customer service. We will teach them team work, communication skills and how to exceed customer expectations.
With our tutors by their side, they’ll be a pro at great service and have customers lining up to come back for more!
Transferable skills:
Communication: Effective communication skills, such as active listening, clear verbal and written communication, and conflict resolution. Time management: prioritising tasks, meeting deadlines, and managing workload efficiently.
Teamwork: Collaborating and building relationships with colleagues, clients, and stakeholders to achieve shared goals.
Enrichment activities:
Customer Service students surveyed the local retail businesses at the Brighton Open Market to look at similarities and differences to high street shops.
Our Business Administration Certificate is the natural step on from Customer Service, to become a real expert in all things office, retail or hospitality based. You can join the college at this level, if you are already achieving at a high enough standard. It’s a perfect choice for those who need to improve their Functional Skills before moving on to further education.
We cover office-based topics in a way that’s both relevant and interesting. From mastering the art of writing business emails, to becoming a Microsoft Word Wizard and polishing up your telephone and reception skills.
Transferable skills:
Communication: Effective communication skills, such as active listening, clear verbal and written communication, and conflict resolution.
Time management: Prioritising tasks, meeting deadlines, and managing workload efficiently.
Teamwork: Collaborating and building relationships with colleagues, clients, and stakeholders to achieve shared goals.
Please contact us for a chat and a tour of the college if you are interested in studying with us. We look forward to supporting you in your journey of discovery, growth, and success.
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